- An independent advisor that works for you We are an independent cruise specialist with relationships with all the major cruise lines and can give you advice on which cruise line best fits your needs. Since we focus on cruises, we can help you find the cruise line, ship and itinerary that best fit your needs.
- An experienced consultant to help deal with uncertainty. Cruises offer a wonderful vacation but we live in an uncertain world. An independent cruise specialist can help advise you on your best options when dealing with weather delays, itinerary changes, medical uncertainty or cruise line offers to change accommodations or itineraries.
- Advice on options the cruise line does not have. A successful vacation includes more than just a cruise. We compare cruise line air with independent air and can explain the pros and cons. We can help you book transfers that can be more convenient and less costly than the cruise line transfers. We can recommend hotels that offer free parking while you are on your cruise. We can offer pre and post cruise packages that give you greater selection and better pricing than the cruise lines programs. We can also offer multiple travel protection plans to protect your vacation investment at rates that are often lower than the cruise line plans with better benefits.
- An advocate with the cruise line - Cruise lines have a great record for customer satisfaction but they do make occasional mistakes. Since we dont work for the cruise lines, we can assist you in resolving issues. Since we are affiliated with the largest cruise reseller in the US (NLG National Leisure Group), we have access to cruise line executives to help get issues resolved for you.
- Accountability when you call us, you get us. Corporate sales staffs do a great job but did you know that the average tenure at call centers is 18 months. Will your contact be the same 6 months from now? Do you get the same person every time you call?
- A local and accessible resource We are members of your community. We can provide you with local knowledge on the best options for getting from Portland to your cruise port. We can even help you get from your home to the airport! We are open evenings and weekends and can meet you at your home or at any coffee shop in town.
- A service-oriented philosophy. Its part of our job, not someone elses We know that questions come up. Part of our value is to share our knowledge of cruising with you. We participate in ship tours and conferences to stay current on all the new ships, features and itineraries the cruise lines have available. We are here to help you with questions on passports, childrens programs, handicapped cabins, cuisine and more. You wont get glossy, cruise line marketing speak. You get our professional, informed opinion.
- The best price available, sometimes better than the cruise lines can sell direct Because of the volumes we produce, the cruise lines give us their best pricing. Sometimes, because of special offers from the cruise line and group space we have available, we can get you a better price than the cruise line can give you directly. If the cruise line lowers the price prior to final payment, we will go back to the cruise line and request that you get the lower price or an upgrade. We do this even if it lowers our commission because we want you to get the best deal.
- A free service to you Cruise lines realize the value we provide to you and pay us to give you that value. You dont pay a dime more for the service we provide.
- A Customer Satisfaction Guarantee - To make sure all of our cruisers are happy cruisers, CruiseOne offers its satisfaction guarantee. After departing on your cruise, if you are not satisfied, call us immediately from the ship. If we or the cruise line are unable to resolve your concern, we will REFUND the unused portion of your cruise and the cost to fly you back to your port of origin Guaranteed!!